سياسة الاستبدال والاسترجاع

Return and Exchange Policy The return and exchange policy is subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in certain cases, for example if the product you wish to purchase is unavailable, defective, or if the product was priced incorrectly, or if the order is found to be fraudulent. The website will refund what you paid for orders that are not accepted or are canceled. All content on the website, including writings, designs, graphics, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright. Goods Return and Exchange Policy: 1- Exchange with a fee of 60 Riyals. You can exchange within 12 hours from the date of receipt. 2- Return within a period not exceeding 24 hours from the date of receipt. 3- The customer bears the shipping costs for the return, which is 30 Riyals. Also, the delivery fees paid are non-refundable. 4- In case of returning orders covered by free delivery offer, the delivery fee and return fee will be deducted from the order value. 5- Orders outside the Kingdom of Saudi Arabia are non-returnable or exchangeable. 6- Refunds are processed after the order reaches the warehouse and may take from 2 to 14 working days. If the product received is non-compliant with the store’s policy, the store has the right to claim from the customer. 7- Orders cannot be canceled once shipped. 8- Delivery fees are non-refundable if canceled after shipping. 9- If a defect or manufacturing error occurs in the product, it will be returned after reporting it. Cases where products are not returned: 1- When the return request is made after the specified time, which is 24 hours from the date of receipt. 2- When the product has been used, damaged, or is not in the same condition as when received, or if the security seal has been removed. 3- Consumed products that have been used. 4- Products that have been tampered with or their serial numbers removed. 5- Products without price tags, labels, original packaging, or missing accessories. 6- Non-returnable products such as accessory sets and women's bracelets. How can I recover my money if I receive an item that is not in the correct shape or is damaged? When you receive the item in a damaged state or different from what was selected on the website, you can return the item to us in the same condition you received it, with its original packaging, within 2 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the item or the shipping and delivery charges. To contact customer service via WhatsApp: